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Understanding and connecting to your customers more effectively is becoming a strategic necessity in order to grow your business, protect and expand market share, and meet the expectations of an evolving customer base. We help you achieve these objectives by harnessing the power of intelligent customer communications. We combine consumer insights with analytics and multi-channel delivery to engage customers with relevant content that moves them to action. Our strategies, tools, and services can help you address cost, workflow, and regulatory challenges while providing exceptional customer experiences.

Our solutions are designed to help you achieve your business objectives through intelligent customer communications. We can help you save time, manage costs, address regulations and learn more about your customers while building stronger relationships with them.

Our reputation is built on 40+ years of experience to help you:

  • Gain better insight into your customers and their behaviors
  • Discover the marketing potential within your transactional communications
  • Create engaging customer experiences that attract attention and build loyalty
  • Provide your customers what they want, when they want it, how they want it
  • Help deliver mail faster, cheaper and smarter

Our solutions include:

  • Analysis and audit of programs, campaigns and data
  • Direct marketing and fulfillment
  • Dialogue and campaign management
  • Print, digital and mobile distribution
  • Postal optimization

We leverage our technological and market expertise to help you address your specific customer communications challenges.

With locations across the United States, Canada, and the United Kingdom, our lights are always on. 

United States

Albany, NY
15 Corporate Circle
Albany, New York 12203
Tel: 800.525.4237

El Dorado Hills, CA
5220 Robert J. Mathews Parkway
El Dorado Hills, CA 95762
Tel: 916.939.4960

Hartford, CT
125 Ellington Road
South Windsor, CT 06074
Tel: 860.290.7000

Kansas City, MO
DST Output, Westside Business Park
2600 Southwest Boulevard
Kansas City, MO 64108
Tel: 816.221.1234

Weymouth, MA
293 Libbey Industrial Parkway
Weymouth, MA 02189
Tel: 781.783.6500

More information on our U.S. offerings.


1260 Teron Road
Ottawa, ON  K2K 0A1
Tel: 613.739.9901

2601 14th Avenue
Markham, ON L3R 0H9
Tel: 905.470.2000 or 1.877.221.2208

More information on our Canadian offerings.

United Kingdom

1 Hawkley Drive
Bradley Stoke, Bristol BS32 0GE
Tel: +44 (0) 1454.848.800

Evolution House
Choats Road
Dagenham, Essex RM9 6BF (RM9 6RH for Sat Nav)
Tel: +44 (0) 8443.241.000

Enterprise House
Viking Industrial Park
Rolling Mill Road
Jarrow, Tyne & Wear NE32 3DE
Tel: +44 (0) 191.428.6525

Park House
16-18 Finsbury Circus
London EC2M 7EB
Tel: +44 (0) 845.859.0000

42-44 Stapledon Road
Orton Southgate
Peterborough PE2 6TH
Tel: +44 (0) 1733.361.555

Oddicroft Lane
Sutton Parkway
Sutton in Ashfield, Nottingham NG17 5FB
Tel: +44 (0) 1623.448.000

More information on our UK offerings. Or vist our Lateral Group website.

500 Top Technology Innovators Across America, InformationWeek (2009, 2010, 2011)

Top 10 Best Plants, IndustryWeek (2002, 2007, 2008)

Environmental Innovation Award,
WhatTheyThink (2012)

Mail Preparation Total Quality Management (MPTQM) certification (all U.S. operations centers)

Full Service Intelligent Mail
® barcode certification – the first company certified by the USPS®

Statement on Standards for Attestation Engagements (SSAE) 16 performed

Payment Card Industry (PCI) service provider

Innovation has been our byword since DST’s founding in 1969. Today, the Customer Communications Segment has more than 30 industry patents. Here are a few of our industry firsts.

Mail-by-Tray System

We developed and patented technology to introduce the first statements in a production run into the Postal Service mail stream before the last statements are done printing – speeding delivery of our clients’ print communications.

Electronic Bill Presentment and Payment

We were also among the first to utilize secure e-mail delivery of encrypted documents – keeping our clients on the leading edge of changing consumer preferences while ensuring the security of their sensitive customer information.

Smart ComminglingSM

Our approach to commingling is different from any other provider in the marketplace. With most providers, you must transport mail to the provider, pay for a contractual postage rate on the whole run, and hope for the best deal. We do better: No matter how big or small you are, some of your mail is likely to already qualify for discounted postal rates. We help you capture those savings and commingle only the trays that can be improved, saving you more.

Wrap Envelope Technology

We pioneered this process for wrapping and finishing high-volume First Class Mail® packages from plain roll stock paper in a high-speed production environment. It extends our clients’ marketing efforts with dynamic messaging on the front, back, and inside of the envelope – putting white space to work and minimizing postage costs.

"Firsts" (UK)

We are recognized by our peers for pushing the boundaries of one-to-one communications, with a number of firsts under our belt. We were the pioneer of transpromotional marketing in the UK, and are recognized as being the business that demonstrated the true power of Variable Digital Print. In recent years, we have won more than 20 awards for Innovation all based on results achieved on behalf of our clients.

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