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SolutionsCommunication Solutions Designed with You in Mind

Our solutions are designed to help you optimise your business strategies through customer communication. We can help you acquire, retain and interact with customers, whilst effectively delivering regulatory information to the customer and up-sell opportunities for your brand.

We are one of the UK’s leading producers of transactional and investor statements. We provide print and integrated e-billing solutions and can help clients make more of their documentation with advanced transpromotional techniques. By managing layouts and utilising white space we create opportunities to deliver more helpful communications or add cross-sell and upsell messages targeted to individual customer profiles. These can help reduce call centre costs and turn everyday transactional documents into revenue generating vehicles.

Producing communications controlled by strict statutory and regulatory requirements is a big part of our business. These include financial statements, corporate action and M&A communications, corporate voting papers, council tax statements and more. Our solutions are based on a proven, robust production infrastructure designed to help manage compliance with the rules on timings, content control, 100% dispatch and auditability. We can help meet the tightest deadlines by having the entire infrastructure in place to process data, execute the print, laser and post.

With a flexible colour digital print infrastructure we deliver “just-in-time” print and complex, data-driven personalisation on-demand. We have been recognized for our expertise and skill at integrating personalisation technologies with print and other channels including e-marketing. With extensive storage, response handling and distribution facilities, we can deliver 24-hour dispatch to anywhere in the world from a single print-on-demand document to a multi-insert pack or physical product. Our specialist account team is highly experienced and our systems are set up to let you manage and monitor both incoming and outgoing items through a single point of contact. Our web-based portals integrate with our print production and fulfilment operations. Our back-end systems can also integrate with your existing data feeds.

We’re equipped with advanced intelligent printing technologies ranging from traditional offset litho presses supported by mono personalisation (capable of producing 4 million items a day) through to data-led, digital colour printing. We’re able to meet all your direct mail production needs, from long runs including inserts, door drops and brochures to bespoke one-piece mailers.

We provide a wide range of knowledge about domestic Royal Mail, DSA and international postal services. As a first step, take advantage of a free postal audit. We will review your current arrangements and identify potential ways to make more of your budget. We can keep you up-to-date with the latest legislation concerning newly introduced VAT of postage, and always ensure you are using the best routing for your mail in a constantly changing postal landscape

Our specialist customer engagement division called Lateral Group, create profitable interactions for brands that engage customers and influence purchase. They do this by blending data, technology, insight, ideas and creativity to deliver ‘real time’ integrated marketing communications”.

For further information about Lateral Group please click here.

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